2. Frequently Asked Questions (FAQ)
Q1. My saved link shows no title or thumbnail. What should I do?
The App needs an internet connection to read publicly available page information (title and thumbnail) from the link. Please check:
① Your device is connected to the internet (Wi-Fi or mobile data);
② The link itself opens correctly.
If the page requires a login or is restricted content, the thumbnail may not be available. In that case, you can still edit the title and notes manually.
Q2. Where is my data stored? Will I lose data if I delete the App?
All saved content (links, titles, notes, categories, reminders, locations, etc.) is stored only on your device and is never uploaded to any server. Uninstalling the App deletes all local data, so we recommend exporting a backup before uninstalling.
Q3. How do I back up and restore my saves?
Go to Settings → Backup:
① Backup: Export all saves as a JSON file (you can use the Share feature to store it in the cloud or transfer it to another device);
② Restore: Select a previously exported JSON file to restore your content.
We recommend backing up regularly, so you can easily restore your data when switching devices or reinstalling the App.
Q4. My reminder notification did not appear. What should I do?
Please check the following in order:
① Whether Stash is allowed to send notifications in your system settings;
② Whether the App is still running in the background (some devices put apps to sleep — consider allowing background activity);
③ Whether the reminder time is set correctly.
Reminder notifications are generated locally. Reminders may not fire on time while the device is off or the App has been force-quit.
Q5. The map feature does not work or the location is inaccurate. What should I do?
① Make sure Stash has location permission (System settings → Privacy → Location Services);
② Make sure you have an internet connection (the map and address lookup require network access);
③ Indoors or with weak GPS signals, the location may be slightly off. You can also enter an address directly to mark a location.
Q6. How do I change the App language?
Go to Settings → Language and choose your preferred language. The App currently supports 12 languages: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Spanish, French, German, Portuguese, Vietnamese, Thai, and Indonesian.
Q7. How do I edit a saved item?
Open any saved item to view its detail page, where you can directly edit the title, summary, notes, category, and source platform. Changes are saved automatically. You can also use "Delete" to move an item to the Trash, and then permanently delete it or restore it from there.
Q8. Why do I see ads? Can I remove them?
Stash is a free app supported by advertising. Ads are served by a third-party service (Google AdMob) and are completely unrelated to your saved data. The App does not collect your saved content for advertising purposes.
Q9. Will my data be kept after an App update?
Regular updates (overwriting the app) do not delete local data, and all your saves remain intact. If you encounter any issues, back up your data first to keep it safe.
Q10. The App crashes or behaves abnormally. How do I report it?
Please try: ① Restart the App; ② Update to the latest version; ③ Reinstall the App (remember to back up first).
If the issue persists, please contact us using the information below, and include:
- Your device model and OS version;
- The App version (available in Settings);
- Steps to reproduce the issue and a screenshot.